Guarantee

BAETIS guarantees that the products in its www.baetis.eu online store are free of defects and in perfect condition at the time of shipment.

By law, the products are guaranteed for two years from the moment of purchase, provided it is due to faults or manufacturing defects. As well, the misuse or maintenance of the products is automatically exempt from warranty.



Returns

If the user is not satisfied with the purchased products, they may proceed to return them within a period of no more than 15 days, which will be counted from the receipt of the same. The customer will bear the shipping costs.

The rules regarding returns (regulated by Law 7/1996, of January 15, on the Regulation of Retail Trade), claims, guarantee and issuance of invoices, are as follows: returns that are not in their original packaging will not be accepted and with the products in perfect condition. The return of products that can be copied or reproduced immediately (CDs, films, books, software, etc.) cannot be returned, except in cases where the merchandise is defective.

As for returns due to possible incidents, such as the product being delivered damaged, damaged, wrong, or for any other cause capable of claim, BAETIS will request a collection of the product and will be responsible for the costs of the return.

For changes in size, color or one product for another, the customer will bear the shipping costs of the return, and Rhodani will send the new product free of charge.



Delivery time

All orders placed after 5:00 p.m. will be processed from the next day. Likewise, orders placed on the weekend or on holidays will be processed from the next business day.

Depending on the shipping method and the country of destination, the delivery time may vary. In general, a peninsular shipment within the national territory takes between 24/48 hours since the package leaves our facilities.

When a customer places an order with several products, the package will not leave our central warehouse until we have received all the items, unless they tell us otherwise (note that it may carry an extra shipping cost).

During holiday periods or promotions such as Christmas Kings, Black Friday, Cyber ​​Monday, etc., please keep in mind that, due to excess orders, your order could be delayed. Sorry for the inconvenience.

All of our products have a stock label. This means that the shipment will be more or less fast.

The product is in our central warehouse and we will send it to you when we receive the payment.

- If there are few units of a product it may be the case that several people buy the same thing in a similar period of time. In those cases, we will check the time the order was placed. Our staff will contact the affected customer to explain the situation, and return the money or offer the possibility of exchanging that item for another.

We are running out of stock at the moment. Send us a message, we can ask our supplier, or we might receive more units in the future.

In these cases, the item will not be available for purchase, nor can it be added to the cart.



Payment methods

WE DO NOT DO CASH ON DELIVERY. PREPAID ONLY

We want to offer you all the possible facilities to place your order, that is why we have several forms of payment, so you can choose the one that best suits you at all times.

We remind you that our payment gateway is 100% secure. We have two different gateways due to the influx of payments. This payment is immediate.

If you prefer to divide your payment into comfortable installments and without any paperwork, this is undoubtedly the best option for you. We will begin to prepare your order as soon as the payment is approved by Sequra.

Only available for national payments