BAETIS guarantees that the products in its www.baetis.eu online store are free of defects and in perfect condition at the time of shipment.
By law, the products are guaranteed for two years from the moment of purchase, provided it is due to faults or manufacturing defects. As well, the misuse or maintenance of the products is automatically exempt from warranty.
If the user is not satisfied with the purchased products, they may proceed to return them within a period of no more than 15 days, which will be counted from the receipt of the same. The customer will bear the shipping costs.
The rules regarding returns (regulated by Law 7/1996, of January 15, on the Regulation of Retail Trade), claims, guarantee and issuance of invoices, are as follows: returns that are not in their original packaging will not be accepted and with the products in perfect condition. The return of products that can be copied or reproduced immediately (CDs, films, books, software, etc.) cannot be returned, except in cases where the merchandise is defective.
IMPORTANT INFO! Please, check carefully the package and if any damaged or tampered is noticed, the carrier must be informed right away to write it down. Otherwise we do not guarantee to be able to process the incident.
For changes in size, color or one product for another, the customer will bear all the shipping costs of the return.
For changes in size, color or one product for another, the customer will bear the shipping costs of the return, and Rhodani will send the new product free of charge.
All orders placed after 5:00 p.m. will be processed from the next day. Likewise, orders placed on the weekend or on holidays will be processed from the next business day.
Depending on the shipping method and the country of destination, the delivery time may vary. In general, a peninsular shipment within the national territory takes between 24/48 hours since the package leaves our facilities.
When a customer places an order with several products, the package will not leave our central warehouse until we have received all the items, unless they tell us otherwise (note that it may carry an extra shipping cost).
During holiday periods or promotions such as Christmas Kings, Black Friday, Cyber Monday, etc., please keep in mind that, due to excess orders, your order could be delayed. Sorry for the inconvenience.
All of our products have a stock label. This means that the shipment will be more or less fast.
WE DO NOT DO CASH ON DELIVERY. PREPAID ONLY
We want to offer you all the possible facilities to place your order, that is why we have several forms of payment, so you can choose the one that best suits you at all times.
Sales and promotions
Offers and promotions are subject to stock availability. Only available for online purchases.